Privacy Policy

Welcome to DD3DPRINT. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, use our 3D printing customizer tools, or place orders with us.

1. Information We Collect

We collect information that you directly provide to us when using our services. This includes:

• Personal Identifiers: Name, email address, delivery address, phone number, and billing details provided during checkout.
• Design and Customization Data: 3D design files (e.g., STL, OBJ), custom text inscriptions, dimensions, color choices, and material properties uploaded to process your 3D printing requests.
• Payment Data: All online transaction processing is handled securely via authorized third-party gateways (e.g., Razorpay). We do not store your raw credit card numbers, CVVs, or internet banking passwords on our local databases.

2. How We Use Your Information

We utilize the collected data to maintain efficient business operations, specifically for:

• Processing, manufacturing, and fulfilling your customized 3D printing orders.
• Generating transactional invoices and syncing dispatch updates with our logistics partners (e.g., Shiprocket) to ensure successful delivery.
• Sending automated order confirmations, item status notifications, and answering customer support requests.
• Maintaining and debugging database integrity within our web infrastructure.

3. Data Retention and 3D File Security

We respect the intellectual property of your custom models:

• Your uploaded 3D files and preview snapshots are stored securely on our systems solely for manufacturing verification and production pipelines.
• We retain transactional order logs in our database to comply with statutory accounting and legal tax frameworks.
• We do not rent, sell, or commercialize your uploaded proprietary 3D print assets to third-party entities.

4. Sharing Data with Third Parties

We only share essential components of your information with trusted service ecosystems to execute your orders:

• Logistics Providers: Shipping coordinates, name, and contact references are synced with fulfillment platforms like Shiprocket to handle delivery routing.
• Payment Processing: Transaction balances and authorization handshakes are managed externally via encrypted webhooks on secured gateway lines.

5. Security of Your Data

We implement commercial-grade administrative and technical security layers to protect your inputs against unauthorized exposure or modification. However, please remember that no transaction method over the internet or database storage array can guarantee absolute unbreachable security.

6. Your Rights and Choices

You have the right to inspect, update, or correct mistakes within your registered contact records. If you have inquiries regarding account removal options or specific automated notification properties, please get in touch with our support desk.

7. Changes to This Privacy Policy

We reserve the right to modify or adjust this privacy framework document at any time. Any changes will be published immediately to this page with an updated tracking revision date reference.

8. Contact Us

If you have any questions or remarks regarding this policy setup, please reach out directly at:

DD3DPRINT Support
Email: sales@dd3dprint.com

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